Frequently Asked Questions

We understand that information technology can be a complex subject, and we are here to clarify any questions you might have. We’ve had years of experience helping companies just like yours, and we’re happy to share. If you have more extensive questions feel free to contact our knowledgable and helpful staff.

Q: What does IT and Managed Services mean?

A: IT stands for information technology, essentially all the technological components of your business. That includes computers, internet, email, networks, servers, and any other technology you might utilize to run your company. “Managed services” refers to the services we employ when we manage the technology services you require, taking care of all aspects of your organization’s needs so that you have more time to focus on what you’re good at: growing your business. This involves comprehensive planning that will address your technology needs, provide extensive support in implementing that plan, and regular maintenance.

Q: What is cyber security and why is it important?

A: Unfortunately, there are people who want access to your systems and data, whether to use it themselves, or to sell it those who would use it for nefarious purposes. Hackers utilize a large repertoire of attacks, including ransomware, malware, direct network attacks and countless other strategies to try and break into your systems. Cyber security is just what it sounds like, it’s the field of defending against those attacks. At NIC, we have years of experience and the tools needed to stay on the cutting edge of cyber security practices, thereby keeping your data safe from any would be thieves. You have other things to worry about, so let us take care of your cyber security needs for you.

Q: What is the “cloud” and how can it help my business?

A: The “cloud” is essentially a network of servers, located at a secure datacenter, that can provide a large variety of services. For a long time, businesses were limited to setting up their own on site servers for file management and computer communication, and this is often burdensome and expensive to set up and maintain. With the advent of cloud servers, businesses can now outsource their data processing and storage to large servers that are far away, thereby eliminating the perilous need for on site storage. These larger servers are usually well guarded, very secure from cyber attacks and easy to back up. This provides a substantial cost saving advantage as well as streamlining the data storage and backup process.

Q: What are the advantages of outsourcing my company’s managed technology services?

A: Many businesses have an in house IT manager or team of people who take care of the technology of the company. This can be a great solution for some, but it is often very expensive, as it adds additional salaries to the payroll. Not to mention the gaps created by employee requested sick days and vacation time. With modern technology the vast majority of IT services can be provided remotely, from onboarding new employees to network monitoring. This means a full time IT manager is no longer necessarily relevant or cost effective. Outsourcing your data management needs to NIC will free up your time and finances so you can focus on growing your business. Your company will now have access to a pool of many professionals, instead of just one or two.