Nelson joined NIC in 2006 as the Support Manager and lead of all techs. Nelson has broad experience in technical support, network administration, disaster recovery, analytics and troubleshooting. His duties include management of the Technical Support Team and providing techs with escalation support.
Kenneth joined NIC in 2016 as an Account Manager. He brings with him over 20 years of experience in computer networking, administration, sales, and management. His career includes working as a technology consultant, director of infrastructure services, and manager of network services. Ken’s extensive resume includes a Bachelor of Science in Computer Information Systems from Walsh College of Accountancy at Troy, Michigan, and a Masters Degree in Business Administration from Heidelberg University, at Tiffin, Ohio. Here at NIC Ken is leveraging his extensive knowledge of IT and management experience to streamline our IT processes and provide excellent service to our clients. In his spare time, Ken enjoys spending time with his wife and four kids.
Helen joined the company in 2013, bringing with her a wealth of experience in sales, marketing, accounting, and much more. She spearheads the company’s sales and marketing teams, staying on top of the latest trends within the IT industry. Helen has a B.S. in Business Administration and Management from California State University Northridge.
Fun Fact: She enjoys spending time with husband Michael and son Cameron.
Joanna has extensive training and hands-on experience in multiple fields, including accounting, human resources, finances, and IT. To lead her team, she continues to maintain and obtain certifications from Microsoft, Connectwise, Dell and many more.
Fun Fact: Her hobbies include camping and hiking along with husband and their Malti-poo Trixie.
Yasmin’s list of responsibilities includes management of technical support board, billing, invoicing and vendor management. Yasmin is currently set to graduate from California State University Northridge with a Bachelors Degree in Business Administration.
Fun Fact: In her free time she enjoys hanging out with her boyfriend and two nieces.