NIC IT Support Team

Meet the Team

NIC has been providing IT Solutions and Cloud Services for businesses and organizations in the greater Los Angeles area for the past two decades. With a highly skilled staff, experience with a vast array of technologies, and a commitment to customer service, we have been able to acquire and retain a large group of clients in many vertical markets. Over the years, our clients have had many requirements in common as well as needs unique to each of them. We have drawn on this experience to develop standardized approaches to improve our efficiency, but learned to remain agile in order to adapt to each new client’s specific needs.

Executive Leadership

NIC IT services encino Michael Leonidas

Leonidas, Michael

President & IT Director

Mike founded the company in 2002. His professional experience in the managed IT services field spans over 20 years. He received his certificate in Information Technology from the Computer Education Institute in Woodland Hills, CA. He has attained numerous industry certifications, including the Microsoft Certified Systems Engineer, allowing him to stay ahead of the evolving technologies in IT. In 2008, he designed and implemented NIC’s own Cloud, which is based on enterprise level technologies that span multiple data centers.

Fun Fact: He enjoys traveling the world, snowboarding, and golfing. He is also passionate about studying astrophysics and hopes to be involved in that field one day.

Perez, Nelson

Perez, Nelson

Technical Operations Manager

Nelson joined NIC in 2006 as the Support Manager and lead of all techs. Nelson has broad experience in technical support, network administration, disaster recovery, analytics and troubleshooting. His duties include management of the Technical Support Team and providing techs with escalation support.

Hirsch, Kenneth

Hirsch, Kenneth

Technical Account Manager

Kenneth joined NIC in 2016 as an Account Manager. He brings with him over 20 years of experience in computer networking, administration, sales, and management. His career includes working as a technology consultant, director of infrastructure services, and manager of network services. Ken’s extensive resume includes a Bachelor of Science in Computer Information Systems from Walsh College of Accountancy at Troy, Michigan, and a Masters Degree in Business Administration from Heidelberg University, at Tiffin, Ohio. Here at NIC Ken is leveraging his extensive knowledge of IT and management experience to streamline our IT processes and provide excellent service to our clients. In his spare time, Ken enjoys spending time with his wife and four kids.

Leonidas, Helen

Leonidas, Helen

Vice President & CFO

Helen joined the company in 2013, bringing with her a wealth of experience in sales, marketing, accounting, and much more. She spearheads the company’s sales and marketing teams, staying on top of the latest trends within the IT industry. Helen has a B.S. in Business Administration and Management from California State University Northridge.

Fun Fact: She enjoys spending time with husband Michael and son Cameron.

Casso, Joanna

Casso, Joanna

Operations Manager

Joanna has extensive training and hands-on experience in multiple fields, including accounting, human resources, finances, and IT. To lead her team, she continues to maintain and obtain certifications from Microsoft, Connectwise, Dell and many more.

Fun Fact: Her hobbies include camping and hiking along with husband and their Malti-poo Trixie.

Monroy, Yasmin

Monroy, Yasmin

Senior Operations Associate

Yasmin’s list of responsibilities includes management of technical support board, billing, invoicing and vendor management. Yasmin is currently set to graduate from California State University Northridge with a Bachelors Degree in Business Administration.

Fun Fact: In her free time she enjoys hanging out with her boyfriend and two nieces.

Technical Support



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